All Wheel Drive

This course will cover All Wheel Drive (AWD) systems found on many cars and small SUVs. It will discuss the system purpose and operation, as well as how it interacts with other systems found on the vehicle, such as stability control. Participants will be shown how to diagnose and repair the systems.

Technical Information for Frontline Truck Staff -Chassis

This lesson will help educate your front line service advisors and improve your customer relations regarding diesel engine inquiries. Customers will trust and appreciate an advisor who understands their vehicle’s concern and can relay that to the technician to get the job fixed right the first time. This makes efficient use of the technician’s valuable time and the customer will receive a better level of service for their money.

Technical Information for Frontline Truck Staff -Engines

This lesson will help educate your front line service advisors and improve your customer relations regarding diesel engine inquiries. Customers will trust and appreciate an advisor who understands their vehicle’s concern and can relay that to the technician to get the job fixed right the first time. This makes efficient use of the technician’s valuable time and the customer will receive a better level of service for their money.